Help Center

General

We ship nationwide from our network of more than 150 distribution and manufacturer warehouses. Depending on your shipping address and where the product is located, your order ships from the closest available warehouse. Most items are shipped the same day and arrive within 1-5 business days. Once an order is shipped, we provide you with tracking details, so you'll know exactly where your product is during the delivery process.

Yes, absolutely! We have experts to assist you with any questions or assistance you may need. Call us at (888) 286-0211 24 hours a day, 7 days a week.

We process orders as quickly as possible. If your order was recently placed on our website and has not yet shipped, it may be possible to process a cancellation by contacting us or calling customer service at <a href="tel:888-286-0211">(888) 286-0211</a>.


Please note that an order cannot be modified or canceled after being processed and prepared for shipment. If your order has already shipped, you have 30 days from the delivery date to request a return. For more information, please review our Return and Refund Policy.

We are committed to providing our customers with the highest quality products at the lowest prices. We are committed to competitive prices and will honor our Low Price Guarantee if you find an identical item at a lower price.

We offer the lowest prices possible all day, every day. Sometimes we will provide coupons, discount codes, and exclusive offers. Join our email list to stay up-to-date on upcoming promotions, sales, or discount codes.

Depending on where you live, you may qualify for utility rebates and incentives when purchasing a high-efficiency heating or cooling system.

Before making your purchase, check with your local utility provider on the requirements. When you schedule your job site inspection with your certified contractor, let them know that you want to pursue the eligible utility rebate. Your contractor can fill out all of the necessary paperwork and submit it for you to obtain your eligible utility rebate.

Manufacturer rebates are available on qualifying equipment. Your contractor can answer any questions about your rebate when they contact you to schedule your site inspection.

If purchasing a Goodman HVAC product, you can reference their Rebate Center to find available residential rebates on select products in your area.

Absolutely. Please contact us to request a particular product and we will do our best to accommodate you. Please note that we can only obtain items made by manufacturers that we currently carry. In cases of a discontinued product, our customer service team will be able to recommend a replacement item that is available on our website.

Billing and Payment

We accept Visa, Mastercard, American Express, and Discover. Credit cards must have a United States billing address to be accepted by The Furnace Outlet. We cannot accept credit cards with international billing addresses.

 

Yes, we accept personal checks, money orders, and cashier checks; however, a credit card is the fastest way to place and receive your order.

Please call customer service to place your order over the phone, and we will provide the name to make the check out to and the mailing address. Your order will ship as soon as the check has been received and cleared.

In addition to all major credit cards, we accept checkout via PayPal on our website. Paypal orders cannot be placed over the phone. We also offer financing options through PayPal Credit.

We are happy to accept payment by wire transfer for orders. Orders ship at the time payment is received. Please contact us so we can provide you with the information to help process your order.

We accept Amazon Pay, Apple Pay, and Google Pay.

Amazon Pay

You need an Amazon account to pay through Amazon Pay. There are no card details required. The entire process is protected by maximum security systems and using the data already present in your Amazon account.

Apple Pay

If you have an iPhone, iPad, or Mac, you can also pay with Apple Pay. Once you've added your card information to your smartphone or another device, sign in to the Apple Pay app.

Google Pay

Google Pay is also a quick and easy way to pay on our website. If you have a Google account and already saved cards, choose this secure payment method.

We offer safe and convenient financing through PayPal Credit and Shop Pay

PayPal Credit

PayPal Credit offers 6 months, no interest, and no payments on purchases of $99 or more. It is available to U.S. customers only and is subject to credit approval. 

Follow these easy steps to use PayPal Credit for your Furnace Outlet purchase:

  1. Add the product to your shopping cart.

  2. Proceed through the checkout steps and select PayPal as your payment method.

  3. Once signed into PayPal, click the 'Apply Now' link next to the financing option.

  4. Follow the steps to apply and complete payment.

Approval usually is instantaneous, and you can use PayPal Credit to place your order with us.

Shop Pay

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments - with 0% interest, no hidden or late fees, and no impact on your credit score.*

Follow these easy steps to use Shop Pay for your Furnace Outlet purchase:

  1. Add the product to your shopping cart.

  2. Proceed through the checkout steps and choose to pay for your order in 4 installments.

  3. Select a debit or credit card to use as your payment method.

  4. Confirm that your billing and shipping information is correct. Note: Your address needs to be in the United States.

  5. Click Continue.

  6. If required, enter the 6-digit code sent by Shop Pay to your phone.

  7. If you agree to the terms, select the Agree checkbox and then complete your purchase. If you don't agree to the terms and conditions, you can't pay using Shop Pay Installments.

  8. After you select Shop Pay Installments, review your purchase and complete payment.

*Payment options through Shop Pay Installments are offered by Affirm, are subject to an eligibility check, and may not be available in all states. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.

Purchases through our website may be subject to sale tax based on your billing address. The sales tax, if applicable, will be specified on your order summary.

If you have a valid government-issued Tax-Exempt form or Resale Certificate, we can help you set up a tax-exempt account with The Furnace Outlet website. Please do the following:

  1. Sign up for an account on The Furnace Outlet website.

  2. Please email our customer service team at help@thefurnaceoutlet.com and let us know you are tax-exempt. Please provide your name and the organization, ministry, or church you are representing and a phone number to contact you. You may also call us at (888) 286-0211.

  3. You will need to provide a signed copy of your Tax Exemption Certificate that contains your organization's name and tax-exempt number. You can email a scanned copy to help@thefurnaceoutlet.com.


Please note: Unless we have a certificate on file, we are required to charge you sales tax. Orders will only be tax-exempt within the state of exemption. The shipping or billing address must match the address stated on your exemption form.

Shipping and Delivery

We use a complex network of suppliers and warehouses to keep our shipping costs down and our fulfillment process efficient. Orders placed before 2 pm ET Monday through Friday are processed the same day. Once your order leaves the facility, you can expect your delivery within 1-5 business days. Shipping transit times are not guaranteed and may vary depending on your delivery address, product availability, carrier, time of year, demand, and weather constraints. You'll receive a shipping confirmation email with tracking information when your order ships.

Please don't hesitate to contact our customer service department if you need to expedite an order or have any shipping questions.

We offer several different shipping options to deliver your order quickly and hassle-free.

For smaller packages, we use standard shipping methods with the most common carrier for smaller packages. On average, standard delivery takes 1-5 business days. Shipping transit times are not guaranteed and may vary depending on your delivery address.

Our shipping options include:

  • Standard Ground
    Deliveries eligible for Free Shipping will have this option available. Saturday and Sunday deliveries are not available.
  • Expedited Services
    We are committed to getting your order to you as soon as possible, but unfortunately, we are currently unable to expedite orders. Shipping timeframes are determined on the checkout page and are dependent upon the location it is being shipped to and the courier timeframes.

    If you need an order expedited, please call our helpful customer service team at (888) 286-0211. We will be happy to confirm the inventory and assist you with the best option to expedite your order.

  • Freight LTL
    Most equipment orders are shipped using freight carriers and loaded on semi-trailers. All orders are strapped and wrapped to a wooden grade 'A' pallet and conveniently delivered to your residential curb or place of business. If you do not have access to a forklift and dock, we strongly recommend selecting our Lift Gate service during checkout to safely lower your product to the curb from a smaller truck.

Please note: Product availability and standard shipping times are not guaranteed due to the current supply-chain challenges. For more information regarding these unusual circumstances, visit our Covid-19 page.

If you have questions or need help placing an order, please contact us.

We are pleased to offer free shipping within the contiguous United States. Unfortunately, we are currently unable to offer free shipping to military addresses (APO, FPO, and DPO), Alaska, Hawaii, Puerto Rico, and US territories.

A liftgate is essential for freight delivery if you don't have a loading dock or forklift. As a courtesy to our customers, we offer FREE* Liftgate Service with qualifying orders.

A liftgate is a motorized platform affixed to the back of the LTL (less than truckload) trucks that carry freight-bound equipment that allows it to safely lower the product onto the street, also known as "curbside" delivery. More oversized (over 150 lbs.) orders require freight curbside delivery; however, it is subject to availability within your local Freight LTL Company delivering terminal.

Please note that due to liability, trucking companies will not back into residential driveways or move the product from the curb to your doorstep.

*Free liftgate only qualifies on orders over $1500 and is only valid in the lower 48 states.

Unfortunately, at this time, we do not offer expedited shipping services. We apologize for the inconvenience.

If you need to expedite your order, please call our customer service team at (888) 286-0211. We will be happy to verify the inventory and assist you with the most suitable expedited option for your order.

If receiving a scheduled freight delivery, you must open and examine the package(s) before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment, you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods.

Concealed Damage

On occasion, the outer box may look damaged, but the product inside the box is intact. If you suspect concealed damage, please mark "Possible Freight Damage" on the delivery receipt while the driver is present. If you discover that the product is damaged later, the remedy of a freight claim is less of a hassle.

Obvious Damage

Do not sign for a damaged order. If your product arrives with noticeable damage, please (a) take photographs of the damage (b) REFUSE DELIVERY, and (c) contact us immediately so we can process the appropriate claims and issue a replacement for you. If you refuse the shipment, you must refuse the entire shipment. You can not separate or keep partial items.

If receiving a "no-signature required" delivery, it is essential to check for visible and concealed damage BEFORE using any product. We also recommend confirming that no parts are missing or broken. If you discover an issue, you must contact us within 48 hours of the delivery. Once a delivery has been signed and 48 hours have passed, you are responsible for filing damage claims directly with the shipping company.

Unfortunately, we cannot ship to U.S. Territories or internationally at this time, although we hope to in the future.

Some of our U.S. Territory, Alaska, Hawaii, and international customers use freight forwarders who will accept orders on their behalf. However, if you choose to send to a freight forwarding company, you would be responsible for coordinating and paying the additional shipping and handling charges.

The Furnace Outlet cannot be held liable for any exchange with a forwarding company. Once the shipping carrier confirms the delivery to the freight forwarder, The Furnace Outlet is no longer responsible for the package.

For additional information, please get in touch with customer service.

We currently only ship within the contiguous United States. So, unfortunately, we are unable to ship to Alaska or Hawaii at this time. However, you can use a freight forwarder who will accept an order on your behalf.

If you choose to send to a freight forwarding company, you would be responsible for coordinating and paying the additional shipping and handling charges.

The Furnace Outlet cannot be held liable for any exchange with a forwarding company. Once the shipping carrier confirms the delivery to the freight forwarder, The Furnace Outlet is no longer responsible for the package.

For additional information, please get in touch with customer service.

Returns and Refunds

Your satisfaction is our top priority. Our standard return policy is within 30 days of delivery. Your item must be in the same condition that you received it, unused, and in its original packaging to be eligible for a return. For additional information, please review our full Return Policy.

To return an item, please email us at help@thefurnaceoutlet.com or call (888) 286-0211 to obtain a Return Material Authorization (RMA) and shipping instructions. Products returned to us without an RMA# will not be accepted.

Please contact us if you have additional questions.

All refunds will be credited to your original form of payment. Depending on the issuing bank or billing cycle, the refund can take up to 30 days to show up on your account for purchases made with a credit or debit card. If you bought the item using your bank account or PayPal balance, the balance would be credited to your PayPal account. Funds can take three to five days to arrive in your account.

Warranty Coverage

You'll be pleased to know that you're covered on that rare occasion that something isn't quite right with your new product. All of our HVAC products are backed at least by a one-year manufacturer's warranty with the option of purchasing extensions.

Please contact your product manufacturer for service options if the product is covered under a manufacturer's warranty.

The Furnace Outlet can assist with facilitating warranty replacement part(s) from Goodman, Amana, Clean Comfort, Durastar, GE, GREE, HAIER, HotPoint, Laars, MRCOOL, and Noritz.

If your HVAC equipment fails under warranty, the manufacturer will replace only the defective part that caused the unit to fail. Generally, labor is not covered except for Amana PTACs* for repairing equipment that fails during the warranty period.

The Furnace Outlet does not provide any labor warranties or compensation for any expenses due to malfunctioning part(s) for any equipment sold on our site. Most professional contractors offer a one-year labor warranty on installations. Please contact your local, certified contractor about pricing and availability.

If any product purchased from The Furnace Outlet should result in failure during installation or not operate after installation, we are not reliable for labor costs to diagnose, repair, install, or service the products and do not provide any warranty above and beyond the manufacturer's warranty as to parts.

*Amana will repair or replace (to include labor and new refrigerant if required) any part of a PTAC unit or Amana brand accessory or factory-installed custom option that proves to be defective due to workmanship or materials within the first year after the date of purchase.

Products are covered under a five or ten-year PARTS LIMITED warranty plan, provided the item is set up by a qualified installer and registered within 60 days of installation.

If you should ever have an issue with your Goodman product, please have an HVAC-certified contractor diagnose any problems. If a part is needed to fix the machine, your technician may take the faulty part to your LOCAL Goodman Distributor and receive a FREE replacement part. Please note that the warranty does NOT cover labor or installation costs.

For additional information, please review the complete Goodman warranty policy.

Please register your new Goodman equipment at Goodman's product registration page within 60 days of installation. You will need the serial numbers of the equipment you purchased, your address, phone number, and contact information of the dealer who installed your equipment.

It is the responsibility of the homeowner to register their warranty online. In some cases, your installing contractor will offer to register the warranty on your behalf. This agreement is between the homeowner and installing contractor to decide - The Furnace Outlet is not responsible for warranty registration.

Amana PTAC units come with a manufacturer's five-year parts and one-year labor warranty when installed by a qualified HVAC technician and registered on the Amana website within 60 days of installation.

For additional information, please review the complete Amana warranty details.

Please register your new Amana equipment at Amana's registration page within 60 days of installation. You will need the serial numbers of the equipment you purchased, your address, phone number, and contact information of the dealer who installed your equipment.

It is the responsibility of the homeowner to register their warranty online. In some cases, your installing contractor will offer to register the warranty on your behalf. This agreement is between the homeowner and installing contractor to decide — The Furnace Outlet is not responsible for warranty registration. 

The standard warranty is five (5) years on all parts and seven (7) years on the compressor when installed in a residential application and approved commercial applications. One (1) year warranty on GREE branded remote control units. Warranty applies only to products remaining in their original installation location.

A limited warranty is effective on Gree Livo, Livo GEN3, Livo+, Vireo, Vireo GEN3, Vireo+, Vireo+ Ultra, Sapphire, Multi21+, Multi+ Ultra, Super+ Multi, Super+ Multi Ultra, U-Match, U-Match+, and FLEXX equipment installed after 12/31/2021.

For more information, please refer to Gree Warranty Policy.

Please register your new GREE equipment at GREE's registration page within 60 days of installation. You will need the serial numbers of the equipment you purchased, your address, phone number, and contact information of the dealer who installed your equipment.

It is the responsibility of the homeowner to register their warranty online. In some cases, your installing contractor will offer to register the warranty on your behalf. This agreement is between the homeowner and installing contractor to decide — The Furnace Outlet is not responsible for warranty registration.

MRCOOL offers five (5) years on all parts to the original registered end-user warranty, a seven (7) years on compressor warranty, and a one (1) year warranty on a remote control unit for all mini-split systems.

A limited warranty applies only to systems installed by a state-certified or licensed HVAC contractor*, under applicable local and state law, in accordance with all applicable building codes and permits, MRCOOL installation and operation instructions, and good trade practices.

*State certified or licensed HVAC contractor not required for a warranty on the DIY series units. We always recommend checking your local laws to verify this information.

For additional information, please review the complete MRCOOL Mini-Split warranty details.

Please register your new MRCOOL DIY mini-split system at MRCOOL's registration page within 60 days of installation. You will need the serial number, model number, address, phone number, and contact information of the dealer who installed your equipment.

It is the responsibility of the homeowner to register their warranty online. In some cases, your installing contractor will offer to register the warranty on your behalf. This agreement is between the homeowner and installing contractor to decide — The Furnace Outlet is not responsible for warranty registration.

Limited One-Year Warranty

For one year from the date of original purchase, GE Appliances will replace any part of the air conditioner that fails due to a defect in materials or workmanship. During this limited one-year warranty, GE Appliances will provide all labor and related service costs to replace the defective part free of charge.

Limited Five-Year Warranty

For five years from the original purchase date, GE Appliances will replace the Sealed Refrigerating System if any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) should fail to a defect in materials or workmanship. During this limited five-year warranty, GE Appliances will provide all labor and related service costs to replace the defective part free of charge.


Please visit the GE Zoneline PTAC warranty page or reference the written warranty found in the owner's manual for a complete listing of what's covered.

Please register your new GE Zoneline PTAC equipment on GE's registration page within 60 days of installation. You will need the serial number, model number, address, phone number, and contact information of the dealer who installed your equipment.

It is the responsibility of the homeowner to register their warranty online. In some cases, your installing contractor will offer to register the warranty on your behalf. This agreement is between the homeowner and installing contractor to decide — The Furnace Outlet is not responsible for warranty registration.

If you don't find what you need, please contact us at help@thefurnaceoutlet.com.